Payment Policy

At Koora, we strive to offer a seamless and secure shopping experience for our customers. Please review the following payment policies to understand the options available and the terms governing your transactions.

Accepted Payment Methods

We accept the following methods of payment for purchases on our website:

Credit Cards: Visa, MasterCard, American Express, and Discover.

Debit Cards: Any debit card with a Visa or MasterCard logo.

PayPal: Secure payment processing through PayPal accounts.

Afterpay: Buy now, pay later with installments (subject to eligibility and approval).

Google Pay & Apple Pay: Convenient and secure mobile payment options.

Currency

All prices on the Koora website are listed in Australian Dollars (AUD). International customers will be charged in their local currency, with conversion rates determined by their respective payment providers.

Payment Security

Koora ensures that all transactions are securely processed. We use SSL (Secure Socket Layer) encryption to protect your payment information. Your payment details are never stored on our servers, and we work with trusted third-party payment processors to ensure maximum security.

Payment Authorization

All payments are subject to authorization and validation checks by your card issuer. If there is an issue with payment authorization, we will notify you as soon as possible. In such cases, Koora is not liable for delays in processing or delivery.

Payment Timing

Your payment will be processed at the time of placing your order. In the case of pre-orders or backorders, payment may be taken in advance to reserve your item. You will receive an order confirmation once payment has been successfully processed.

Payment Issues

If you encounter any issues while processing your payment, please check:

1. The accuracy of your card details.
2. That your card has sufficient funds.
3. Any restrictions set by your card issuer.

Should problems persist, please contact our customer support team at [insert contact email] for assistance.

Afterpay Terms

For customers using Afterpay, please note that:

1. You can pay for your order in four equal installments over 8 weeks.
2. Late payment fees may apply if a scheduled payment is missed.
3. Full terms and conditions for Afterpay payments are available at [insert Afterpay terms link].

Refunds and Returns

If you are eligible for a refund, Koora will process the refund to your original payment method. Please note that refunds may take 5-7 business days to appear in your account, depending on your financial institution. For detailed information about returns, please refer to our [Return and Refund Policy](insert link).

Taxes & Duties

For orders within Australia, GST is included in the product price. International customers may be responsible for additional duties or taxes upon receiving their orders, depending on their country’s import regulations. Koora is not responsible for these charges. 

Updates to the Policy

Koora reserves the right to update or modify this payment policy at any time. Changes will be effective immediately upon posting to the website.

Contact Us If you have any questions or concerns regarding our payment policy, please reach out to us at cobber@koora.com.au